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Marriott International is the world’s main international hospitality agency, with extra brands, greater lodges and greater possibilities for friends to grow and succeed. With five,700 properties, you’ll locate us in your neighborhood and in more than a hundred and ten countries throughout the globe.
Le Meridien Mina Seyahi Beach Resort & Marina, ideally placed along Dubai’s biggest private white sand beach, Le Méridien Mina Seyahi Beach Resort & Marina is an iconic destination among the most pricey of Dubai Beach Resorts. Featuring a classic elegant decor is subtle crimson accents, our 220 rooms and suites are designed to stimulate your creativity at the same time as supplying breath-taking perspectives and brilliant resort facilities will enhance your experience.
The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the hotel offers the appropriate destination for the entire circle of relatives to unwind and recharge with a breath-taking array of undertaking activities, and close proximity to essential Dubai neighborhood attractions. Featuring extraordinary views over the Arabian Gulf, our fantastic neoclassical structure fills our five-star luxury beach motel in Dubai with allure and inspiration.
The Reservations department is answerable for identifying visitor needs, helping guests in a powerful & green manner, changing business, maximizing revenue, making sure entire and accurate replace of data in compliance with organization coverage and strategy. The reservations branch is the heart of Mina Seyahi Complex; it’s miles the first visitor contact point, sets guest’s expectation, adds cost to the guest booking & stay experience. It is critical to the overall achievement of our personal hotels.
Job responsibilities will include, but not restrained to the following:
To preserve the excessive level of guest phone touch talents whilst promoting the lodge via good selling and verbal exchange abilities.
To be absolutely conversant with all enterprise segments (rates, offers, promotions) and capable of manage all duties related to the reservations department.
To observe the branch standards (SOP) and reap the focused results i.E. fine calls, reaction time, variety of calls & emails handled, accuracy, maintaining reservations records, following PCI and other protection standards
To maximize room revenues, and create extra revenue, via utilizing powerful upselling strategies and following the strategies in place.
To address all visitor queries acquired via different channels (phone, email, fax, direct connect, etc) responding in the targeted time frame
Identify Sales opportunities via individuals, Corporate Accounts, Wholesalers and Travel Management Companies.
To host patron dinners with the Sales Team and be worried about client amusement as required.
To be capable of performing daily reservations responsibilities (phones, emails, files checks) and any other related duties assigned with the aid of the supervisor
Able to complete all specified training in a timely manner
Actively take part in remarks sessions & each day conferences conveying customer feedback
To circulate into this function you have to have
The best candidate will possess a minimum of 2 years of work experience in the reservations branch, ideally in a Five Star Hotel.
Excellent spoken & written English.
Multiple language ability is an advantage.
Good interpersonal competencies.
Excellent administration abilities.
Able to paintings below pressure.
Willing to learn & develop.
Able to paintings on shift foundation along with night shift, weekends & holidays
Must be able to sit in the course of the shift while maintaining a smile and a superb attitude.
Have an income orientated personality, being capable of communicating with a wide range of clients leading calls to conversion
Be exact oriented and take pleasure in transferring this cognizance to their work in the PMS and all visitor correspondence.
Able to take a customer-focused choice with the aid of themselves, whilst last cognizant of all income and revenue management principles.
Display ardor for our clients, and exuberance for the job.
Must possess robust computer abilities, such as Microsoft Office, (Excel/PowerPoint/Word) Opera PMS.
Housekeeping Floor Supervisor is answerable for ensuring the efficient operation of the Housekeeping branch on an everyday basis, with a focal point on coping with the room attendants and residence persons. The supervisor will be liable for supporting the Housekeeping Manager and Assistant Housekeeping Manager, in addition to other branch associates for you to expedite the duties of the Housekeeping branch.
Responsible for turning in the visitor experience by way of constantly assembly the very best requirements of cleanliness, efficiency and guest delight during all areas of the Hotel.
Develop and lead an advantageous, professional and strong team with aligned attention at the visitor enjoy, nice of service, and the improvement of future leaders within the Department. Act as a role model in leading this through the Merlin Way.
Ensure effective departmental and interdepartmental communication at some stage in the Resort, operating with counterparts to streamline operations and to decorate the guest enjoy.
Respond to all guest requests and concerns in a timely and empathetic manner, making choices relative to suitable compensation in lieu of inconvenience.
Business Impacts / Results
Ensures the cleanliness and preservation of Hotel facilities, along with guestrooms and all public regions, in accordance with fitness and protection standards
Ensures all department payroll, operational fees, and productiveness tips are carried out and in line with budgeted desires and objectives
Maintains regular and correct stock processes related to all linens and housekeeping supplies
Ensures all products and system is properly is maintained.
Understand the character of the hotel industry and regulate the operations of converting commercial enterprise needs.
Flexibility with a schedule based totally department needs.
Establish sound and within your means relationships with neighborhood suppliers and provider carriers to ensure the efficient operation of the branch.
Input thoughts and statistics to enhancing efficiency, productiveness and improving the guest enjoy.
Provide the Housekeeping Manager and Assistant Housekeeping Manager with normal updates and statistical reports in a timely way to make certain the transport of the visitor revel in and efficient day-to-day operation of the lodge
Participate in and deliver thorough and motivational pre-shifts to group members, speaking pertinent statistics relative to the day’s activities, extremely good issues, etc even as ensuring alignment and understanding of focuses, goals, and objectives.
Work to streamline verbal exchange among departments within the lodge operation and at some stage in the Resort, with a focus on the visitor
Decision Making and Autonomy
Monitor and review the operation of the department and put into effect modifications to enhance performance and to decorate the visitor and employee revel in.
Work carefully with the Housekeeping Manager and Assistant Housekeeping Manager to check negative tendencies and put in force actionable hints to prevent reoccurrence.
Consistently completes inspection sheets with the department aim to ensure steady high best.
Monitors employee conduct and ensure all MC’s are meeting expectations.
Applied Knowledge and Specialist Skills
Advanced proficiency in interpersonal and guest conversation competencies.
Proficient in Microsoft Word, Microsoft Outlook Email, Excel, PowerPoint.
Lead with the aid of example whilst being a role version for the Merlin Way.
Work independently and as a part of a team on numerous projects and initiatives.
Effective use of department and hotel resources.
Ensure there is adequate leadership coverage inside the Housekeeping Department in response to enterprise needs.
Provide a balanced stage of help and management to each day and night time teams inside the hotel.
Empower the relevant members of the crew to make choices so that you can remedy visitor problems and make sure a high-quality outcome.
Ensure crew and branch charges are efficaciously managed by using monitoring productivity and make a certain product is not wasted.
Ensure the entire crew has clear information in their roles, duties and the significance of alignment and nice attitudes.
Provide the applicable statistics, gear, and education to the correct teams which will supply the guest enjoy and to foster continuous career increase and improvement for department associates.
Ensure all new room Housekeeping personnel are signed off at the Room Attendant/ Houseperson competency after their schooling is completed.
Consistently write in MC documents and administer Corrective Actions to nicely report suitable and terrible performance.
Data entry of daily productivity and inspections.
Complexity and Problem Solving
Effectively apply robust troubleshooting and trouble resolution abilities on an everyday basis.
Offer creative ideas for delivering the visitor revel in and accomplishing operational/economic targets.
Ensure ongoing branch education and adherence to operational processes, policies, safety and security processes.
Demonstrate the potential to solve hard guest situations which results in an advantageous outcome.
Health & Safety:
You are responsible for all factors of Health, Safety & Security inside your crew, in step with the Group Policy (HS001). In particular, you must make sure that risk exams were carried out, that safe operating processes are in the area for all work activities and that all employees you are answerable for are aware of the Group Health, Safety and Security Policy and their obligations beneath it. You must ensure that safe running practices are monitored and that chance assessments and methods are reviewed regularly. Where incidents do occur, you must make sure that they may be investigated correctly and that wherein necessary, corrective movement is taken to make sure that such incidents are not repeated.
Are You a Star?
In order to be qualified for this function you must possess the underneath criteria:
Bachelor’s degree in an associated discipline or equivalent enjoy required
1 – three years of successful revel in a housekeeping or comparable supervisory position.
Proven track document of success scheduling, purchasing, inventory, value monitoring, and financial duty within an operation.
Experience handling, training, coaching, and motivating a crew of direct reviews to supply a first-rate visitor revel in.
The Best Part of The Story
We offer a competitive salary and blessings package which includes; housing allowance, comprehensive clinical coverage, existence and accident insurance, and other beneficiant allowances. Click Here
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Basic Speaking and written English necessary for communication
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